Our mission is to reduce consumption of single-use plastics. This mindset goes into everything we do. We started out package-free, offering in-person sales, and asked all customers to bring their own shopping bag. There were no business cards, no coupons, no stickers, no boxes, none of that fancy branding stuff because we don't believe it necessary. In a refuse, reduce, reuse, repurpose, recycle mindset, we wrote care instructions using existing pens and scrap paper from our household that we've hoarded for years.
As business grew, we adapted to meet demand but stayed true to our values. Despite our products going viral on the Internet, we didn't offer shipping at first because we refuse to use bubble wrap to protect our glass bubble tea cups and instead spent the time trialling other options. We now offer shipping completely plastic-free, and even choose paper packing tape.
Our manufacturing is done in China and the USA. We influence our manufacturers to use as little packaging as possible, and for it to be made from paper or natural fibres only. When the parts arrive, our small team assembles in Canada. Our goal is to move manufacturing to Canada in the future.
Returns & Exchanges
All sales are final. We do not accept any returns or exchanges, but please contact us if there are any issues with your order by email to firstname.lastname@example.org. Please include your order number in the subject line.