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  1. What is Perk Hero?
  2. How can I download Perk Hero to my device?
  3. How do I create an account with Perk Hero?
  4. How do I place an order with Perk Hero?
  5. How do I make a payment at a Perk Hero location?
  6. How do I view details of my previous transactions?
  7. What are Perk Hero Coins (Perk Coins)?
  8. How can I earn Perk Coins with purchases?
  9. Can I buy Perk Coins as credits to spend on Perk Hero?
  10. How can I purchase Perk Coins as credits with Plaid?
  11. How do I redeem Perk Coins towards my Perk Hero purchase?
  12. Can I exchange Perk Coins for cash/ other currencies?
  13. What are the accepted payment methods on Perk Hero app?
  14. What are the financial institutions supported by Plaid?
  15. How do I pay for my transactions with Perk Hero?
  16. What is a QR Code that is used in Perk Hero’s Scan/ Pay feature?
  17. Where can I pay with Perk Hero QR Code/ Bill Scanning features?
  18. When can I receive a refund if I cancel my Perk Hero order?
  19. What is Perk Hero Web Payment?
  20. Which payment methods are supported by Perk Hero’s Web Pay feature?
  21. How can I pay for my purchase with Perk Hero’s Web Pay?
  22. Does Perk Hero store my payment information?
  23. What is Perk Hero’s Lifetime Friend Referral policy?
  24. What is Perk Hero’s Lifetime Referral Rewards?
  25. Am I eligible for Perk Hero’s Lifetime Referral Rewards?
  26. Can I buy Digital Gift Cards on Perk Hero?
  27. How do I purchase Digital Gift Cards from Perk Hero?
  28. How do I access my Digital Gift Cards purchased on Perk Hero?
  29. Does Perk Hero offer free shipping?

What is Perk Hero?

Perk Hero is a community e-commerce, payment and rewards platform. With Perk Hero, users can find exclusive offers on unique and high-quality products, while getting rewarded for every purchase made through our platform.

How can I download Perk Hero to my device?

The Perk Hero app is available for iOS and Android. You can download the app through Apple App Store or Google Play on an Android device.

How do I create an account with Perk Hero?

You can create an account with Perk Hero by following these steps:

Step 1: Download the Perk Hero app from Apple App Store/ Google Play Store

Step 2: Open the Perk Hero app

Step 3: Enter your phone number at the signup screen. Make sure that you have frequent access to this number text messages will be sent to the number entered to verify your identity.

Step 4: A text message containing a verification code will be sent to you. Enter this verification code in the app.

Step 5: Enter your email address and create a password to finish your registration. The chosen password must contain uppercase letters, numbers and special characters.

How do I place an order with Perk Hero?

Follow these steps to place an order on the Perk Hero app:

Step 1: Tap on the item you want to order from the Perk Hero app, pick an option (if available) and quantity, enter in any special request

Step 2: Tap Add to Cart

Step 3: In your cart, select a Shipping Address and your preferred Shipping Method

Step 4: Select your preferred payment method

Step 5: Tap Order Now to place the order. Once the order is successfully placed through Perk Hero, you will receive an email from Perk Hero confirming the details of your purchase.

How do I make a payment at a Perk Hero location?

When visiting a vendor/ merchant that accepts Perk Hero for payment, scan the QR code provided by the vendor using our Scan/ Pay feature. You can choose to pay with your preferred payment methods and earn Perk Coins for paying with Perk Hero.

How do I view details of my previous transactions?

To view a summary of all previous transactions on Perk Hero. select Transaction History from My Account menu. Tap on an order summary from the list to view the details of a specific order.

What are Perk Hero Coins (Perk Coins)?

Perk Hero Coins (or Perk Coins) is Perk Hero’s own digital currency. Users receive Perk Coins as cashback rewards every time they pay or order through the Perk Hero app. Perk Coins can also be purchased as spending credits and applied towards purchases on Perk Hero. Each Perk Coin is equivalent to $0.001.

How can I earn Perk Coins with purchases?

Perk Coins are awarded to Perk Hero users for each transaction made on our platform. The number of coins awarded is determined based on your earning power: The more you use Perk Hero, the better your coin earnings can get, up to a total of 1.8% earn rate.

Can I buy Perk Coins as credits to spend on Perk Hero?

Perk Coins can be purchased from the Perk Hero app as credits to spend on the platform. Upon purchase of Perk Coins, the coins will automatically be deposited to your Digital Wallet and can be redeemed towards purchases on the Perk Hero app.

Perk Coins can be purchased using Credit Cards, Apple Pay, Google Pay, Alipay, or direct payment from your bank account through Plaid integration.

How can I purchase Perk Coins as credits with Plaid?

Plaid is one of the most innovative financial technologies today, and is used to connect your bank accounts to Perk Hero. Plaid uses 256-bit end-to-end encryption, in anonymized encrypted databases, to best protect a user’s bank credentials, and is trusted by a long list of banks and credit unions (including all leading financial institutions in Canada).

Follow these easy steps to purchase Perk Coins with Plaid:

Step 1: On the Perk Hero app, select Digital Wallet from My Account menu

Step 2: Select Add Funds

Step 3: Select a Perk Coin amount to be added & tap Continue

Step 4: Link your account to Perk Hero using Plaid under Payment Method and check out.

How do I redeem Perk Coins towards my Perk Hero purchase?

Perk Coins can be redeemed towards all transactions on Perk Hero, excluding purchases of Perk Coins Gift Cards when checking out on the platform.

The maximum amount of Perk Coins redeemed must be $0.50 less than the total amount due, due to technical requirements from Stripe – our partnered payment platform.

Can I exchange Perk Coins for cash/ other currencies?

Perk Coins cannot be exchanged or converted into cash or other currency and can only be applied towards purchases on Perk Hero.

What are the accepted payment methods on Perk Hero app?

Perk Hero currently accepts Visa, MasterCard, American Express, Apple Pay, Google Pay, and Alipay.

You can also top up Perk Coins to your wallet by paying directly from your bank account through our integration with Plaid.

What are the financial institutions supported by Plaid?

Plaid supports all major Canadian financial institutions, including TD Canada Trust, BMO Bank of Montreal, RBC Royal Bank, CIBC, Scotiabank, Capital One, Tangerine, Vancity, National Bank, etc.

Note: Plaid is currently unable to support HSBC accounts until further notice.

How do I pay for my transactions with Perk Hero?

  • Paying for in-app orders: You can pay for products in your cart with Visa, MasterCard, American Express, Apple Pay, Google Pay, Alipay or with your bank account (for Perk Coins top-up only).
  • Paying at a Perk Hero location: Pay for your order using our Scan/ Pay feature by scanning a QR Code or a paper copy of the receipt.

What is a QR Code that is used in Perk Hero’s Scan/ Pay feature?

A QR code, also known as a Quick Response Code is a 2-D (two-dimensional) barcode. A QR code usually contains information pre-programmed by the originator. It could be a URL, text, image or general information. To reveal the information, the user will require mobile phone software with the ability to scan and understand the code using the mobile phone’s camera.

Where can I pay with Perk Hero QR Code/ Bill Scanning features?

You can pay with Perk Hero‘s QR Code/ Bill Scanning features when visiting stores and merchants that accept Perk Hero as a payment method, when paying for parking at EasyPark’s Gastown and Pacific Centre locations, or when paying for EasyPark’s violation tickets.

Details on paying for parking and violation tickets with EasyPark can be found here.

When can I receive a refund if I cancel my Perk Hero order?

Please allow 5-10 business days for payment adjustments/ refunds to be reflected on your bank statements. Refunds can appear as a credit, or as an adjustment to the original charge to your account.

If the refund does not show up on your statement after 10 business days, please contact us and we will be happy to look into this issue for you.

What is Perk Hero Web Payment?

When visiting a Perk Hero location, customers can pay for their bill using our web pay feature by scanning the merchant’s QR code without downloading the Perk Hero app or creating an account.

Paying using QR Code is a convenient and safe way to pay without requiring merchants and customers to exchange hardware or cards when completing a payment. Customers can also pay at the distance they are comfortable with.

Which payment methods are supported by Perk Hero’s Web Pay feature?

Perk Hero’s web pay feature accepts all major Canadian or US debit and credit cards. Apple Pay and Google Pay are also supported.

How can I pay for my purchase with Perk Hero’s Web Pay?

Follow these steps to pay with Perk Hero’s web payment feature at a Perk Hero location:

Step 1: Scan the merchant’s QR Code with your device’s camera and open the embedded link in your mobile web browser

OR

Visit our web payment page and scan the QR code using our built-in QR Scanner.

If you are not sure where the merchant QR code is located, please ask for support from the merchant’s staff. The QR Code is normally located by the pay terminal.

Step 2: Confirm your payment amount pre-set by the merchant or enter a payment amount yourself.

Step 3: Review your payment details and set a tip amount (if applicable).

Step 4: Select a payment method for the selected transaction.

Step 5: Set an email so we can send you your payment receipt (optional).

Step 6: Tap the Pay button at the bottom of the page to complete your payment.

Does Perk Hero store my payment information?

Perk Hero never stores our user’s credit card information when using our app or our web pay feature. Perk Hero uses Stripe to process payments, which protects your credit card and payment information with AES-256 encryption. Only the last 4 digits of your selected payment method are made visible to you and to the merchant to keep track of your transaction records. 

Read more about how Stripe is used to protecting our user’s data and privacy here.

What is Perk Hero’s Lifetime Friend Referral policy?

With Perk Hero‘s Lifetime Referral policy, you can invite your friends to join Perk Hero by sharing your code using our Refer Friends & Earn feature under My Account menu. For every friend who signs up for Perk Hero using your code or link, your account will be linked to receive referral rewards for every purchase your referral made with the Perk Hero app.

What is Perk Hero’s Lifetime Referral Rewards?

For each purchase made by your referral, you will receive a reward amount in Perk Coins that equals 1% of the total value of the purchase. That means the more referrals you have making purchases with Perk Hero, the more Perk Coins you will receive.

Am I eligible for Perk Hero’s Lifetime Referral Rewards?

In order to be eligible for Lifetime Friend Referral Rewards, your referrals need to be new users and sign up to join Perk Hero app using your referral code/ link. Your account cannot be connected to existing users to receive referral rewards.

Can I buy Digital Gift Cards on Perk Hero?

Yes, you can purchase digital gift cards/ e-gift cards on Perk Hero app, either for yourself or as a gift. Digital gift cards purchased on Perk Hero never expires and can be used for purchases made online/ in-store.

How do I purchase Digital Gift Cards from Perk Hero?

You can easily digital gift cards with Perk Hero by following these steps:

Step 1: From the Perk Hero app, select the digital gift card brand that you’d like to purchase.

Step 2: Select a gift card value.

Step 3: Select Buy for Myself/ Buy as a Gift.

Step 4: Review the details of your digital gift card order, redeem your coins (if applicable) and select your preferred payment method.

Step 5: Tap Order Now to complete your order.

How do I access my Digital Gift Cards purchased on Perk Hero?

To access your digital gift cards, select Digital Wallet from My Account menu. From the Gift Cards section, select the gift card you’d like to access to view the gift card’s details, usage instruction and terms and conditions. To use your digital gift card, directly tap on the gift card to reveal its barcode, gift card ID and PIN.

Does Perk Hero offer free shipping?

As an e-commerce platform, Perk Hero strives to bring to our users the best deals, including savings on shipping. Many of our partnered merchants have free shipping policies, which are shown under the merchant’s shops on Perk Hero. If you’re qualified for free shipping, the shipping fee will automatically be waived for your order.

Example of Free Shipping Policy

Digital gift card orders are delivered directly to your Digital Wallet (located under My Account menu) and do not incur any shipping fee.